And by take a beating, I don’t mean they’re durable. I mean a verbal beating based on a poor customer experience.
The Angry Professor goes off of Coach bags:
I used to be a loyal Coach customer. I thought nothing of spending $400 for a bag that, at Target, would cost $35. (This was pre-Angry Kid, of course.) Then the strap broke on my $400 bag, and I tried to use the fabulous “lifetime warranty!” they tout with every purchase. Imagine my surprise when my bag was returned to me with a form letter and a refusal to even attempt to fix the strap. “Too bad,” the letter said. “Here’s 20% off your next purchase instead.” 20%? For a $400 bag that lasted less than a year? Bite me, Coach.
Looks like they deserved it. I wonder if they’ll bother responding to her about her bad experience, or just let people like me amplify her bad experience to a larger audience?