A Technology Evangelist reader has shared with us some major frustrations he’s had with Verizon’s new FiOS service.
First, a FiOS definition: FiOS (fiber optic service) is the latest technology option for residential high speed internet access. Internet access is provided over fiber optic cables rather than coaxial cables or copper phone lines, allowing for faster data transmission at comparable prices to cable or DSL. Verizon is currently rolling out FiOS internet service in select markets across the United States.
Bill Kelm of BrokerBlogger.com decided to switch to FiOS from DSL in hopes of reaching faster download speeds. However, he has been met with disappointment and frustration both with setup and support. He has posted a three part series on his web site explaining the trouble he’s gone through trying to get is set up properly. A few highlights: Integrating the service with his network proved to be very difficult, the download speeds were much lower than anticipated, and once frustrated to the point of wanting to return to his previous DSL connection, he was told that he could not go back to DSL.
We at Technology Evangelist haven’t had a chance to test FiOS out yet, since it’s not available in our town, so we’re throwing the following questions out to all of you:
Have you tried FiOS yet?
Did you have any problems transitioning to the service?
How do the speeds compare to your previous service?
Do you have any ideas why a FiOS customer wouldn’t be able to revert to DSL at a later date?