Imagine how you’d feel if you figured out a way to save 26% of the time your employees spend dealing with worthless stuff only to read an article claiming that you’re being wasteful. Here’s an example of Glen Taylor’s StarTribune reporting on the Minneapolis Police Department’s handling of false alarm responses at businesses in the city.
Alejandra Matos has an article in the StarTribune about the Minneapolis’ costs of dealing with false alarms at businesses. It contains incredibly poorly supported comparisons of costs to Minneapolis’ neighbor. Is this an example of the Glen Taylor ownership era at the StarTribune? Misleading people to justify cutting government costs seems pretty GOP to me.
Matos provides background on Minneapolis’ false alarm response costs:
[Minneapolis] used to give alarm users two free false alarms in a year and charge $200 for the third, with each additional alarm costing an additional $100. But heavier fees were implemented in 2007 after the city estimated it was spending more than $800,000 to respond to them. In 2006, police responded to 15,600 false alarms.
The article seems to suggest that Minneapolis’ false alarm fees are ridiculous, while St Paul’s are far more fair because they’re cheaper for businesses that waste extraordinarily large amounts of police time (yes, you read that right).
It looks like Minneapolis spent $800,000 responding to 15,600 false alarms at businesses operating in the city in 2006.
If I divide $800k by 15,600, I come up with an average false alarm response cost of $51.28. The problem the city appears to have been trying to address wasn’t that it spent $800k on false alarms. The problem is that the costs of dealing with false alarms exceeded the costs businesses generating them were paying. This isn’t a gross cost issue. It’s a rate problem that the StarTribune didn’t explain.
The article continues:
When an alarm is triggered, the alarm company must try calling the key holder, often the home or business owner, twice before they ask for police response. If that person can’t be reached, the police usually send two squad cars to respond to the alarm. If the officers find nothing wrong, they can designate a false alarm.
Is it just me, or do these numbers seem extraordinarily reasonable? What does it cost to have a plumber or Geek Squad show up at your house? The last time I called a plumber for an emergency it was a lot more than $51.28 with a 12 hour response time. The last time I called Geek Squad, the costs were more than double that, and that was well before 2006. Yet, Minneapolis sends TWO squad cars with at least two cops to address an active alarm and the cost is less than $26/person? I’m pretty sure that the cost per hour per police officer is at least $50/hour after equipment, training, and benefits, so these cops are somehow responding to alarms and writing up their cases in under 30 minutes? That seems unlikely.
The article mentions that the cost of clerical processing of an alarm statement alone can be $27. Yet we can send multiple cars with fully equipped, trained officers for less than $26 per cop per call?
To me, based on the information presented in this article, it sounds like Minneapolis was severely underestimating the cost of responding to alarms in 2006.
I would like compare the $800k figure to what Minneapolis is bringing in on average now after updating their fee structure, but the StarTribune didn’t provide that information. The article does mention that response calls have dropped:
False alarms have dropped 24 percent in the six years since the stiffer penalties were put in place. Although city officials say they are pleased by that, local business owners are not.
Correct me if I’m wrong, but a 24% drop in false alarms sounds like a $206,000 savings in otherwise wasted police time based on the reported 2006 false alarm response cost figure. You may have a hard time finding that $206,000 savings in the StarTribune’s column because it’s not mentioned.
Matos many paragraphs explaining that fees have gone up in Minneapolis while they’re cheaper in St Paul (under certain circumstances if you read closely enough).
Matos offered an explanation of St Paul’s system:
St. Paul requires all alarm users to purchase a yearly permit for $27.
Ricardo Cervantes, director of St. Paul’s Department of Safety and Inspections, says this system anticipates that alarm users will have at least one mishap. St. Paul gives residents and business owners two free false alarms, then charges $35 for the third. Adding all the fees together in one year, a seventh false alarm will cost a user $427. In Minneapolis, the cumulative cost would be $2,130.
Matos didn’t explain how much St Paul brings in through those yearly permits, how that compares to Minneapolis, and how that breaks down on a per-false alarm basis. And, she didn’t offer any quotes from business owners in St Paul who has to pay a yearly fee of $27 even when they have no false alarms.
What did we learn from this article? Nothing. To learn something we’d need comparisons of 2006 numbers vs 2014 in Minneapolis. Or Minneapolis’ numbers vs. St Paul’s. Since no actual, honest, relative comparison was presented, I can only assume that the goal was to sell a bias for Glen Taylor that’s not supported by the numbers.
Basically, her editor – assuming their was one – wasted the StarTribune’s reader’s time with a handful of non-apples to apples comparisons that give the perception that Minneapolis’ fees are outrageous compared to St Paul’s without actually proving that point. Was misleading readers the editorial goal of Glen Taylor’s StarTribune with this article? The StarTribune was better than this article.